The Microsoft Surface Go 2 is a powerful little machine, perfect for students, travelers, and anyone who needs a compact and portable laptop. But what happens when disaster strikes and your trusty Surface Go 2 takes a tumble, leaving you with a cracked screen or worse? The first thought that likely pops into your head is your data – those irreplaceable documents, precious photos, and important projects. Dear users! Even with a broken device, there are still ways for data recovery of your precious files.

Before We Start

It’s important to note that data recovery can be a sensitive process, and attempting to perform it yourself can sometimes result in making things worse. 

If you notice that your Surface Go 2 has severe damage, such as physical cracks on the storage unit or signs of liquid damage, it’s best to seek professional help from a data recovery specialist. They have the experience and specialized tools required to deal with such cases. However, if the damage appears to be limited to the screen or other non-storage components, you might be able to recover your data using the methods outlined below.

External Monitor Hookup (For Screen Breakage Only)

If your Surface Go 2 has a cracked screen but it still boots up and the touch screen responds, you can try connecting it to an external monitor. This will allow you to bypass the broken screen and access your files through the extended display. Here’s how you can do it:

  1. Gather your tools: You will need an HDMI or Mini DisplayPort cable and a compatible external monitor.
  2. Connect the devices: Plug the cable into the Surface Go 2’s port and the monitor’s corresponding port.
  3. Power on: Turn on both devices. The external monitor should now display the Surface Go 2’s desktop.
  4. Unlock and access files: Use a USB keyboard and mouse (or a Bluetooth keyboard if it pairs successfully) to unlock your Surface Go 2 and navigate through your files.
  5. Transfer data: Copy your important files to an external storage device like a USB drive or cloud storage service.

Remote Desktop Access (For Functioning Touch Screen)

If your Surface Go 2 touchscreen is functional, you can use remote desktop access to transfer your files to another computer. To do this, you must first enable remote desktop access on your Surface Go 2 by

Going to Settings > System > Remote Desktop and enabling “Enable Remote Desktop”. Then, configure the settings by choosing the users who can access the device and setting a strong password. On your other computer, open the Remote Desktop app and enter the Surface Go 2’s IP address or hostname. Once you’re connected, you can log in and transfer files from your Surface Go 2 to your other computer.

Data Recovery Software (For More Serious Issues)

If your Surface Go 2 has been damaged extensively and you are unable to recover your data through the methods mentioned earlier, then you may need to use specialized data recovery software. This software is designed to extract data directly from the storage drive, even if the Surface Go 2 itself is not functioning. However, keep in mind that these tools can be expensive and there is no guarantee of success, especially if there is physical damage to the storage unit.

Things to keep in mind

When using data recovery software, it is important to keep the following things in mind:

  • Choose a reputable data recovery program with a good track record after doing thorough research.
  • Before running any recovery software, make sure to create a backup of your external storage device to avoid overwriting any recoverable data.
  • Read and understand the instructions provided by the software carefully as each software has its interface and instructions.
  • Be patient as data recovery can take time depending on the amount of data and the software used.

Also Read: New Surface Firmware Updates Released by Microsoft: A blog about the firmware updates for the Surface devices

The Power of OneDrive

OneDrive is Microsoft’s cloud storage service that allows you to back up your files. By using this service, you can easily access your files from any device with an internet connection. It’s a great way to ensure that your important data is safe and accessible. Remember, it’s always important to regularly back up your data, not just on your Surface Go 2, but on all your devices.

Don’t Panic, Recover!

Losing data from a broken MS Surface Go 2 can be stressful, but it doesn’t have to be a permanent loss. By following the steps outlined in this guide and acting quickly, you can increase your chances of recovering your precious files. Remember, prevention is always better than cure, so make regular backups a habit to ensure you’re never caught off guard again.